WICA Employment Opportunities

Job Title: Housekeeping and Facilities Support
Supervisor: Front of House Manager
FLSA Status: Non-Exempt
Schedule: Part-Time –up to 25 hours per week

Summary:

A housekeeper in a performing arts center is far more than a traditional housekeeper — it’s a role that blends custodial excellence, event-readiness, safety support, and backstage awareness. The job is shaped by the rhythms of rehearsals, performances, public events, and high‑traffic patron use.

A housekeeper ensures the entire facility — front‑of‑house, backstage, public spaces, and support areas — remains clean, safe, and performance‑ready. Unlike standard custodial work, the job requires flexibility around show schedules, awareness of artist and patron needs, and the ability to pivot quickly during event days.

Essential Duties and Responsibilities:

• Front‑of‑house cleaning — Daily upkeep of lobbies, foyers, seating areas, glass doors, carpets, and high‑traffic patron zones. Includes vacuuming, dusting, trash removal, and restroom sanitation.

• Backstage & performer‑support areas — Cleaning dressing rooms, rehearsal studios, green rooms, hallways, and production support spaces; sanitizing counters, mirrors, sinks; replenishing supplies.

• Event‑responsive cleaning — Adjusting priorities in real time based on rehearsals, matinees, evening shows, or special events; increasing cleaning frequency during peak seasons.

• Facility upkeep — Minor repairs (lightbulbs, fixtures, touch‑up painting), monitoring HVAC comfort levels, reporting unsafe conditions, and maintaining logs.

• Outdoor and grounds care — Leaf blowing, snow/ice removal, sidewalk cleaning, and trash pickup around entrances.

• Event setup support — Assisting with room resets, moving furniture, preparing spaces before and after programs, and coordinating with production or front‑of‑house staff.

• Laundry & linens — Washing towels, tablecloths, dressing‑room linens, and maintaining stock for performers and hospitality needs.

• Safety & compliance — Proper chemical handling, maintaining disinfecting logs, following health regulations, and reporting hazards.

Schedule: Performing arts centers operate on non‑traditional schedules, so housekeepers must be comfortable with:

• Mornings, evenings, weekends, and holiday shifts

• Quick turnovers between matinee and evening shows

• Heavy workloads during peak seasons (summer festivals, December holiday programming)

Please note: Normal working days are Thursday to Monday with hours anywhere from 4am to Noon. But the weekly schedule is built around programming which can affect these days and hours.

Skills & Qualities Needed:

• Strong attention to detail and pride in presentation

• Ability to work independently and make real‑time decisions

• Physical stamina (lifting 50 lbs., stairs, repetitive motion)

• Comfortable interacting with patrons, performers, and staff

• Knowledge of cleaning equipment and minor repair techniques

How This Role Differs from Standard Housekeeping: Performing arts centers introduce unique dynamics:

• Event‑driven priorities — cleaning must align with rehearsal and performance schedules as well as VIP events.

• Backstage etiquette — awareness of performer privacy, costumes, props, and technical equipment.

• High‑visibility spaces — lobbies and theaters must maintain a polished, guest‑ready aesthetic.

• Safety sensitivity — more foot traffic, more equipment, and more varied spaces than typical facilities.

Competencies: To perform the job successfully, an individual should demonstrate the following organization core competencies:

• Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.

• Adaptability- Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.

• Transparency - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed, and uses appropriate communication methods. Raises issues wherever they exist in the spirit of continuous improvement. 

• Accountability - Takes responsibility for all work activities and personal actions; follows through on commitments; implements decisions that have been agreed upon; acknowledges and learns from mistakes without blaming others; recognizes the impact of one’s behavior on others.

Summary of Education, Experience & Certification: Cleaning and customer service experience recommended; ideally in a commercial industry. 

Recommended Knowledge, Skills & Abilities:

• Excellent customer service skills

• Strong attention to detail

• Ability to problem-solve

• Ability to select, train, lead, motivate, and communicate with staff members and volunteers

• Ability to work well under pressure in a fast-paced environment

• Ability to resolve conflict in a calm and professional manner

• Excellent organizational and time-management skills

• Ability to work flexible schedule based on production schedule

• Ability to stand for extended periods of time, use hands to lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds

Compensation based on experience. References and background check required. Please submit cover letter and resume to: wica.accounts@wicaonline.org.