WICA Employment Opportunities

Bartender/ House Manager
Reports To: Front of House Manager
FLSA Status: Non-Exempt
Schedule: Part-Time, average of 8-12 hours a week
Pay: $19.00/hr + DOE

Summary
The Bartender / House Manager supports the overall patron experience at the Whidbey Island Center for the Arts by working across bar service and house management operations. 

This role serves as a bartender, provides support during high-volume performances, and may step in as a House Manager when needed. You will always be serving in one of the roles on a single shift.

This position plays a key role in ensuring a welcoming, safe, and efficient environment for all patrons, while maintaining high standards of customer service and operational excellence.

This is a Part Time position requiring day, evening and weekend shifts. Employee can expect being offered 8-12 hours a week

Essential Duties and Responsibilities

Bar & Concessions

• Greet guests promptly with a friendly and professional attitude

• Prepare and serve beer, wine, and cocktails in accordance with venue standards

• Check identification to ensure legal compliance with alcohol service

• Process transactions accurately (cash and credit) and reconcile sales

• Maintain a clean, organized, and well-stocked bar

• Assist with inventory tracking, ordering, and restocking supplies

• Provide fast and efficient service during intermissions and peak periods

• Train and support bar volunteers, ensuring MAST certification compliance

• Contribute ideas for specialty drinks and event-specific offerings

• Be clean dressed and maintain good personal hygiene

• Staying in accordance with the WA Liquor Laws and not overserving the customers

House Management

• Step in as House Manager when scheduled or as needed

• Ensure the facility is prepared to receive patrons (lobby, seating areas, restrooms)

• Greet patrons and provide a high level of customer service

• Assist with ticket scanning, program distribution, and patron flow

• Coordinate with stage management on show timing and front-of-house announcements

• Respond to patron concerns and resolve issues professionally

• Assist in emergency situations and ensure patron safety

• Support opening and closing procedures, including securing the building

General Front of House Operations

• Train, supervise, and support event volunteers across front of house functions

• Coordinate with bar, box office, and production teams to ensure smooth operations

• Maintain cleanliness and organization of all public-facing areas

• Manage lost and found and assist with merchandise as needed

• Support recycling and waste management efforts

• Stay calm and professional under pressure

• Perform other duties as assigned

Competencies:

To perform the job successfully, an individual should demonstrate the following organization core competencies:

• Teamwork – Works collaboratively and supports team success

• Adaptability – Comfortable shifting between roles and priorities

• Communication – Clear, professional, and proactive communication

• Accountability – Reliable, responsible, and detail-oriented

• Customer Focus – Creates a welcoming and positive patron experience

Summary of Education, Experience & Certification

• Minimum of 2 years of experience in customer service, hospitality, or front of house operations

• Bartending experience preferred

• MAST certification required (or ability to obtain prior to start)

• Food handlers permit required (or ability to obtain prior to start)

Required Knowledge, Skills & Abilities

• Strong customer service and conflict resolution skills

• Ability to work in a fast-paced, high-volume environment with good work ethic

• Experience handling cash and using point-of-sale systems

• Ability to lead and communicate effectively with volunteers and staff

• Strong organizational and multitasking skills

• Be comfortable speaking in front of large groups of people

• Ability to problem-solve proactively

• Ability to remain calm under pressure and respond to changing needs

• Ability to stand for extended periods and lift up to 25 lbs

• Availability to work evenings, weekends, and holidays based on event schedule

• Ability to work independently

This is a flexible, on-call role designed to support a wide range of front of house needs. Scheduling will vary based on production demands, and the role may shift between bar service, house management support, and event operations.

Applicants can email a resume and short cover letter to WICA Production Director Honza Kourimsky at production@wicaonline.org with the subject line "Bartender / House Manager."